There are a lot of essential aspects of insurance, but few are as important as time. Time determines many things in a claim, even its price. Behind every claim, there’s a person or a business expecting a prompt resolution.
For example, what happens when the claim involves a worker who needs physical therapy?
In this circumstance, the claim should not and cannot wait. Delaying a claim of this nature could result in the injured worker needing surgery, making a claim far more expensive.
So, how do we keep up with urgent claims? The answer is technology and software.
What is Web-based Claims Management Software?
With claims management software, insurers can effectively track and resolve claims. Web-based means no installation. Users log onto the platform through an internet browser. It’s as easy as having a username and password. Automating processes are also an enormous benefit provided by this software.
How does Tracking Claims Help Businesses?
Let’s come back to our earlier example. A worker diagnosed with carpal tunnel needs physical therapy. If their claim isn’t revised, they don’t get physical therapy, and the carpal tunnel worsens. A day comes when that worker needs surgery, putting the employee out of commission for weeks. Not only will your claim become more expensive, but you’ll be without an employee for some time.
If the insurer had a system sending follow-up reminders, the problem would not have escalated.
Claim tracking helps businesses centralize data and puts information in the insurer’s hands. Keeping the most urgent priorities in plain sight saves hours and days of hard work.
Make Tracking Claims Easier with Technology
How is tracking claims made easy? By merging the power of game-changing technology: artificial intelligence. AI tries to understand processes as the human brain would. AI can analyze conditions with user-defined filters.
Artificial intelligence can:
- Gather data
- Connect data patterns
- Inform users where claim management processes can improve
- Generate automated workflows
- Schedule and send documents automatically
Do you want to see how AI gives you efficient claim management? Ask for a demo!