Time to Ditch the Manual Grind
Manual claims handling isn’t just outdated—it’s actively costing your business time, money, and talent. With rising claim volumes, increasing regulatory demands, and the pressure to deliver seamless service, relying on spreadsheets and paperwork is a recipe for inefficiency and risk.
It’s time to automate and elevate your claims process.
The Real Costs of Manual Claims Handling
1. Decreased Adjuster Productivity
When your adjusters are buried under repetitive tasks like document uploads, diary entries, and email follow-ups, they can’t focus on what matters: resolving high-severity claims efficiently.
Use Case: In this success story, a regional carrier saw a 30% improvement in adjuster output by automating diary entries, status updates, and claims communications.
2. Extended Claim Lifecycles
Manual systems slow down everything:
- Claims sit untriaged for days
- Documentation goes missing
- Medical reviews are delayed
The longer a claim remains open, the higher the cost—both financially and reputationally.
3. High Error Rates and Non-Compliance
Manually submitting First Report of Injury (FROI) or Subsequent Report of Injury (SROI) forms? That’s a recipe for error. Missed deadlines or incorrect filings lead to fines, reputational damage, and legal headaches.
In contrast, automated systems like Terra flag missing documents, auto-populate required fields, and ensure that deadlines are never missed.
How Automation Transforms Claims Handling
✅ Streamlined Intake and Triage
No more bottlenecks. Terra captures data via email, phone, or online form—then routes claims to the appropriate adjuster using automated rules.
✅ Automated Workflows
Tasks like:
- Generating claim documents
- Sending SMS/email updates
- Populating adjuster diaries
…are automated with precision. This ensures consistency, eliminates duplication, and keeps claimants informed.
✅ Real-Time Analytics
Managers gain dashboards for:
- Adjuster workload
- Open vs. closed claim ratios
- Compliance and audit readiness
Access to this data helps teams respond faster and plan better. Explore more about Terra’s analytics benefits here.
✅ Seamless Integration
Terra’s open API ensures smooth data flow between your policy admin, CRM, and billing systems. Learn how this integration boosts claims efficiency in this blog on Connect Marketplace.
Comparing Manual vs. Automated Systems
| MANUAL HANDLING | TERRA CLAIMS AUTOMATION |
|
Intake:
Paper/email
|
Intake:
Online + automated routing
|
|
Workflows:
Manual task tracking
|
Workflows:
Smart automation
|
|
Reporting:
Static reports
|
Reporting:
Real-time dashboards
|
|
Compliance:
Reactive
|
Compliance:
Proactive alerts
|
|
Efficiency:
Low
|
Efficiency:
High
|
Industry Insight: Why Leading Insurers Are Going Digital
The shift is already happening. In our recent blog, we explore why modern insurers are embracing automation—and how it reduces cycle times, improves outcomes, and strengthens customer relationships.
Additionally, cloud-native platforms ensure data integrity, backup, and availability across regions, while avoiding legacy hardware costs.
Conclusion: The Case for Change
Manual claims handling is no longer sustainable. It costs more, takes longer, and puts your business at risk.
By transitioning to a system like Terra’s, you don’t just automate—you transform. You empower adjusters, reduce claim durations, ensure compliance, and gain the insight you need to lead strategically.
Ready to Modernize Your Claims Process?
Experience automation that delivers real results with Terra Claims Management.
